Cancellation Policy

  • If you cancel your booking 60 days before the date of arrival, we will charge one night's stay.
  • If you cancel up to 30 days before, we will charge 30% of the stay.
  • If you cancel from 30 to 0 days before, we will charge 50% of the stay.

In the event that cancellation is due to death of direct relatives or other serious causes, the money deposited for the booking will remain to be used for another stay during a period of one year..

By making the booking effective, you accept our cancellation policy.

The complex has the power to use the right of admission clause with guests who are considered disruptive and harm the tranquility of the stay of other guests.

Gift or compensation vouchers cannot be used by the beneficiary on long weekends or on dates of events that take place in San Martín de los Andes, such as Patagonia Run, Tetra, k22 or any other event. They can only be used in low season. They will be accepted by the complex if there is availability. Bookings of more than 60 days in advance of the requested date will not be taken.

BOOKINGS ARE NOT REFUNDABLE